Knowledge base

Frequently asked questions

How do I retrieve my password? »

Can I use Wiredrive on iPad? »

How do I recover a deleted project? »

What’s the largest file I can upload? »

What’s the largest file I can download? »

What kinds of files are supported in Wiredrive? »

How does presentation forwarding work? »

Why do my presentations come from no-reply@Wiredrive.com? »

How much Library storage do I need? »

Tips

How to clear your browser cache »

Choosing a standard browser »

Remove hinted tracks to trim file size »

Crop letterbox bars in QuickTime Pro »

Best practices for naming files and folders in Wiredrive »

Best practices for new Wiredrive Library administrators »

Publication-ready credits list »

Sample Library credits lists »

How to add assets to the Library homepage »

Archiving and backing up Library presentations »

Automatically send copies of Wiredrive emails to additional email addresses »

Presenting when QuickTime fails »

Using the rich text editor to reuse presentation messages »

How to expire presentations »

How to create project room templates »

Use EDL files in Projects to save time and storage »

Managing Library system storage »

Managing Projects storage »

Replace the auto-generated thumbnail with your custom image »

Use iframes to embed a presentation in your website »

Troubleshooting

Red frames during video playback »

Videos not playing on iPad »

QuickTime error when playing MP3 files »

This page requires a plugin that can only run in 32-bit mode message when trying to play WMV files »

Why don’t email addresses I copy and paste in Mac Mail work? »

Presentation email formatting or extra character issues »

Presentation expired page »

Email presentation not being received »

Diagnosing slow uploads and downloads »

Factors that affect uploading and downloading speed »

Missing thumbnail images in Wiredrive on Safari and Chrome »

Files missing from the thumbnail tray in presentations »