The thumbnail tray may appear to be missing files when a presentation viewer changes his or her browser display settings to allow for more visible screen space. All files are available, but the files are pushed out of the viewing area if the viewer has their browser zoomed out. This is not a bug in Wiredrive; it is a function of how Web browsers render the code per universal access settings.

How do I adjust my browser view settings?

The interface for reseting the zoom controls varies slightly from browsers to browser, but the basic process is the same for all platforms:

1. Make sure your browser is the active window
2. Select View > Zoom > Actual Size (or 100%)
3. Mac users can also can press Command-0
4. PC users can also Select > Page > Zoom > Actual Size (or 100%)

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The following information details the minimum requirements for developers who want to be added to the Wiredrive media RSS developer reference list, which serves as the basis for all Wiredrive web developer referrals. Developers who have demonstrated the ability to successfully integrate a Wiredrive mRSS feed into a live or prototype website may be added to the list.
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The following web developer contact is intended to help you get started with your next web project. Developers who want to be added to the following list should visit our media RSS developer guidelines page for more information.
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How does media in Wiredrive get to my computer?

When you or your clients request data from Wiredrive (e.g. video reels, file detail previews, file download, etc.), it travels from our CDN servers through a network of separate internet service providers (ISP). The data eventually reaches your ISP, which serves data through your network before hitting your own computer.

As your data travels through the Internet, different network hosts hand it off to the next host in a process called peering. The connectivity of the internet is dependent on these networks allowing data exchange between one another, and satisfactory peering from one ISPs network to another is what makes systems such as Wiredrive possible.

This is simply how the Internet works. Wiredrive uses a CDN to speed up this process by serving data through the fastest route available, but the vast majority of Internet traffic flows as directed by the system of networks.
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Projects users who use a webmail application may see a diamond and question mark icon in the body of the presentation message:

Question mark symbols as a result of rich text in webmail

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The most common reason for receiving a Presentation has expired page is that the sender inadvertently expired access to your presentation (see Expiring Presentation Access for more). But clicking on a partially linked presentation URL will also redirect you to the Presentation has expired page:

Some email applications will unlink part of the presentation URL as a security measure or simply because the link wrapped to the next line, which is the case in the screenshot above. You can copy the entire link and paste it into a new browser address bar to access the presentation:

If pasting the full link into your browser sends you to the Presentation has expired page, contact the presentation sender to request a new presentation link.

The information below addresses the most common concerns web developers have using Wiredrive media RSS links to build a website.
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You can diagnose most performance issues following the three-step network troubleshooting process:

• Wiredrive speed test
• Running traceroute
• Pinging unresponsive servers

These diagnostic methods generally focus on connection speed, but you can also test the quality of your connection, which should be guaranteed by your ISP. Pingtest.net is a free, independent service for testing your internet connection quality. Pingtest.net is a neutral, third-party evaluation because tests do not run to Wiredrive servers.
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Pinging network servers (also called a latency test) is the third step in troubleshooting network issues when you are experience poor system performance. When you ping a server, your computer repeatedly sends a packet of data to the target IP and records the response time for each send. Make sure that you have tested your connection to Wiredrive, have ran traceroute and have noted your results prior to pinging network components.
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Your physical distance to the Wiredrive servers will have an affect on your experience. Wiredrive maintains two sets of servers: a set for you to upload content and a set for your clients to view and download your content.
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